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Skip Navigation LinksHome > About > Contact Information > Online Chat Frequently Asked Questions

Frequently Asked Questions on Eldercare Locator Online Chat

Who is on the other end of the Eldercare Locator Online Chat?
You will be chatting with an Information Specialist who is trained in providing information about programs and services for older adults and caregivers.

What kind of information is available through the Eldercare Locator Online Chat?
The Information Specialist can answer questions to help older adults and their families identify trustworthy local support resources. They can connect callers to information sources for such services as home delivered meals, transportation, legal advice, adult day care, home health services, housing options, and much more.

Does the Information Specialist know who I am?
No. The only information the Information Specialist knows about you is what you share with them.

How can I protect my privacy?
Please do not provide any private information (such as your Social Security number) over the live chat. Though we have taken measures to protect your privacy, we cannot guarantee the security of any information sent over the Internet.

Can I get the same information over the telephone?
Yes. Please call 1-800-677-1116, Monday – Friday from 9 a.m. to 8 p.m. Eastern Standard Time to speak with an Information Specialist.

Do I need additional software to chat?
No. Online Chat works within the browser on your computer.